Bill - I think you said you were using an old version of internet explorer? I’m in IT and we call that program internet exploder due to many problems that crop up with it. I would suggest trying another browser like chrome, Firefox, opera. They are al free so just download one - say chrome - and try it. https://www.google.com/chrome/
Hi John, dumped internet explorer about 2 month ago switching over to google chrome so yes a most positive change. My cable service (above ground fiber optics) is with Sasktel often suspect of lowering (Mbps) to providers. Whatever my PC problem is I'm not a very happy camper.