Membership Expiry Info Not Showing

[YotaBota]

Anyone else not showing their membership expiry info at the bottom of the Account Upgrade page?

I've tried both Firefox and Chromium but neither shows the info, also all ad blocking and restrictions have been turned off so I'm trying to figure out if it's just me or if others are having the same issue.

Thanks

 

[YYCHM]

Anyone else not showing their membership expiry info at the bottom of the Account Upgrade page?

I've tried both Firefox and Chromium but neither shows the info, also all ad blocking and restrictions have been turned off so I'm trying to figure out if it's just me or if others are having the same issue.

Thanks

Looks OK to me. Win10/Chrome

 

[Susquatch]

Mine shows up fine on my Android, my laptop (win10 /Chrome) and my desktop (win10/Chrome)

Maybe pm me a screen shot?

 

[YotaBota]

As requested.



I've gone thru all my settings but nothing makes the expiry line appear.
I called my tech support, "Honey, my puters broke!" lol, she's a web app programmer and she doesn't find anything in our settings that would block that one thing on the page so might be something in the background of my profile.
Barring that I'll just have to wait for my membership to expire and then renew.

 

[DavidR8]

@YotaBota I looked behind the scenes and it shows you are a Bronze member but I'm not sure why it doesn't show your status

 

[Susquatch]

I've gone thru all my settings but nothing makes the expiry line appear.
I called my tech support, "Honey, my puters broke!" lol, she's a web app programmer and she doesn't find anything in our settings that would block that one thing on the page so might be something in the background of my profile.

I looked through it too. I didn't see anything in your profile or settings either.

There is one tiny detail worth looking at though.

The expiry info is actually not at the bottom of the box you showed in your screen shot. It's really in another box below that box.

When I look at your screen shot, the scroll bar isn't at the very bottom. So you might not have scrolled down far enough to reach the new box. It's a really really really long shot but still worth a look.

Also, what happens when you use a different computer or a tablet or a cell phone?

 

[YotaBota]

Here is another shot scrolled all the way down,



I've tried two different laptops and a NUC PC with two different Linux loads with the same results.

I have always paid as a basic member never a bronze so I don't know what that's about.

 

[DavidR8]

@Janger Got any ideas?

 

[Susquatch]

The system seems to know that you are a premium member. Does your existing donation level show up as one of the choices at the top of that window? It should not show if things are working correctly. It will show if you are past your donation anniversary date.

I tried logging in to my other accounts on here. I have several so I can test other account features. The only one that doesn't show my renewal date like yours doesn't, is the one where I didn't donate at all.

Do you even vaguely recall what your anniversary date might be?

 

[Susquatch]

The Admins don't have access to the payment portal - at least I don't. And I prefer it that way.

You have showed us the middle and bottom of that upgrade screen. Could I beg for the top part too?

 

[YotaBota]

PM sent

 

[YotaBota]

I renewed and now the expiry info is back, maybe gremlins.

Thanks all.

 

[CWret]

I stumbled on this thread because i was wondering about the cost to be a Premium member and also when my Premium membership renewal was due. I can’t find that info.

 

[YotaBota]

I had to go back in the bookkeeping to find when I renewed.

Here's what you see at the bottom of the "Account Upgrade" page.

 

[CWret]

OK - thanks. Found the button for "Account Upgrades / Donate to support the Forum"
But I still don't see when I should renew.
Also - I'm shown as a Premium Member. That's because I made a Bronze contribution ($150) - So If someone makes a Silver or Gold contribution, are they also shown similarly as a Premium Member?

 

[YYCHM]

OK - thanks. Found the button for "Account Upgrades / Donate to support the Forum"
But I still don't see when I should renew.
Also - I'm shown as a Premium Member. That's because I made a Bronze contribution ($150) - So If someone makes a Silver or Gold contribution, are they also shown similarly as a Premium Member?

Premium Member just indicates that you upgraded to a paid membership. It doesn't reflect the level of paid membership.

 

[YotaBota]

AFAIK the admin folks are working on the renew date issue.

 

[Susquatch]

AFAIK the admin folks are working on the renew date issue.

Yes, it is on our agenda. To be frank, I don't know exactly how it works. I think it's a bug in the software but it might also be a simple lack of understanding on our part. We will see.

 

[DavidR8]

@YotaBota @CWret did either of you get membership expiration emails in the recent past?

 

[YotaBota]

Last year my membership expired but I don't remember seeing an email to that effect.

The reason I know it expired was that the "Premium Member" disappeared from my avatar.