I too want to talk to people on the phone when selling on kijiji - to assess if they're serious and not a scammer. A lot of people who only text are unfortunately scammers. I think when people say they can't use the phone it sounds suspicious. I don't think that's fair sorry
@TorontoBuilder . And as other's mentioned some people are frankly really lousy at texting or email - I had a boss with bad dyslexia - you had to talk to him emails/texts would tend to go unanswered. People in IT too tend to gravitate to the written word - it's a strength - but for others who simply don't read well and are poor typists voice works better for them. As an IT analyst I need to be mindful of this - the wrong comm. channel can lead to bad results.
Technology is improving - I think we're almost at the point where speech to text is accurate and fast that it could morph communication channels into mixed mode and be highly effective. Someone talks to you - the computer takes the dictation and you can read it, type your response and the phone can speak it back to the person.
