I did send an email and CC'd the vice president to let him know how disappointed I was. I did carefully word the email stating my observations and that this was a 6 month old piece of machinery in a hobby shop environment. They will be sending me new pieces, I'm just not sure how long it will take...Wow Brian......
Ya, I'd send it back along with an objective assessment. As hard as it might be, I'd try to avoid getting nasty.
I'm not in the camp that says to try and repair it. In my mind, that would only happen if I was backed into a tight corner by an angry CFO.
I might try to find an equivalent elsewhere though.