140mower
Don
It's funny how many companies think that customer service cuts into profits....You have to understand the mindset of some business owners. Actual conversation I had with the CEO of a company that does $75m in sales a year:
CEO: And here‘s our Net Promoter Score this month, 80%
Me: What’s a Net Promoter Score?
CEO: We call up the buyers at our ten largest customers, and ask them if they would recommend us as a supplier.
Me: And 2 said no?
CEO: They were non-commital.
Me: Do you also call customers who no longer deal with you and ask why they stopped buying your products?
CEO: <silence>
![Roll Eyes :rolleyes: :rolleyes:](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f644.png)