Commenting on a product, indicating how the company responded, along with your expectations are one thing and extremely helpful to all.So we should just "put up and shut up" if we get poor service or are sold sub-standard tools, sometimes at premium prices?
I'm really grateful to people who criticize and comment publicly; it's saved me a lot of wasted money and inconvenience.
I'm also grateful to people who give an online 'heads up' about good values and bargains, and suppliers who do give good service.
That said, service and quality isn't necessarily uniform from any supplier. And, past experience isn't necessarily a good forecast for the future.
YMMV as the saying goes - even from Accusize.
Speaking ill of continuously of a supplier or product without retrying it/them is what I was referring to a most suppliers do take customer complaints and problems seriously and do their best to improve.
I can mention issues with major "quality" suppliers considered the gold standard but truly sell an inferior product carrying their brand at the brand name pricing.
Again this is one product,