I have a Fanuc control and have never heard of this.
I've literally had this conversation with fanuc. I'm not saying it's a shitty control, I'm saying if it breaks you're over a barrel and that's where they take advantage. They are generally quite inexpensive options which is fanuc's business model.. Sell it for less, make up for it on the back end. People don't tend to think of that side as much, which is what they exploit.
I looked at Syil. There are currently some drawbacks. To get the ATC you need get a industrial control and 10k spindle. So that adds a lot to the cost. The LNC control has to be set at factory to metric or imperial - you can’t switch it. No G20 or G21 modes. The Siemens does both but the conversational programming is quite weak. Siemens needs 3 phase so you will need a converter. All these details really add up. The syil online quoter lets you pick incompatible options. They want full payment when they ship your machine from China. I think they have some work to do...
I didn't look into great detail at their setups, just the overall cost vs tormach and specs.. As far as I can tell the x7 beats out the tormach considerably, but I didn't hear anything about the switching units which is a little sad. I'd guess you could put a fagor or something else on it if you wanted.
A mill doesn't really need conversational, lathes are a different story. It's unlikely that you'd use it on a mill IMO.
As far as 3 phase, it's not really optional on most machines once you get past a hobby size - and it's not a big deal. It's something you'll have to factor into the cost, but I know people running larger Haas mills on rpc's with no issue.. Often the spindle hp is exaggerated fairly dramatically and you won't use the full hp anyways.
Good ideas about the SE America to get a used machine - there are more choices down there. Shipping? Local support?
I don't know a lot about the shipping but the states has far better options for shipping. It's not inconceivable to have it put on a train and drive down to get one even. The border often is the bigger deal in my experience. You'll never get much for support on a used machine that's a private sale, and if you go to a dealer you'll be paying more (which could be worthwhile for the support).
You should have 3ph in the shop in the first place. All of my larger machines are 3ph. Bigger possible problem with buying used is 3 different voltage systems - especially Canadian only voltage system of 600v. The 480v is US. You can get a transformer from 240v to 480v or 600v BUT these are almost impossible to find used & ordering a new one for say 5hp or 7.5hp machine is well over 1000 CAD up to and over 2000 CAD - this is potentially a lot of $. Running 480v on 240v is technically possible but you loose 2/3 of the power of the motor - so not really advisable for a mill plus CNC can have other issues. Re-wiring CNC for different voltage may also be too expensive. Fortunately all small CNC are mostly 240v.
https://ca.syil.com/mini-cnc-mill
Once you add up some options this thing is getting expensive very quick & there is very close to zero chance of every buying this thing used for reasonable price. At first glance doesn't exactly seem to be much better the Tormach. Also some specs are rather... tiny. I mean total weight of #5 is just 300kg - for 50% more $ the #7 is more respectable 900kg. Still table loads of just 50kg and 100kg? A BP can do around 350kg+ (!!) Half of the weight would be taken up by the vise alone.
Machines are expensive.. Options are more expensive. It's a LOT better than the tormach as far as I can tell. Comparing a Bridgeport manual mill to one of these isn't the same class of machine at all, although I agree that the weight limits seem low but generally parts are small which is why work envolopes start small. You're not fly cutting heads on one of these machines, you're making parts that you couldn't make on a manual mill, or doing production runs. As far as changing voltages, if you're patient at all you'll find a transformer cheap. My 20kva 208 -> 600v was about 300 and it runs my 10hp manual mill just fine.