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<blockquote data-quote="Tom Kitta" data-source="post: 39166" data-attributes="member: 44"><p>The orange stuff is a little snippet to support remote help by IT guys. It is common stuff - you use UPS software but run into problem - you cannot resolve the issue easily via phone so tech logs on to your PC remotely (with your permission) and tries to resolve the issue - this may be due to UPS software or some other software you are using.</p><p></p><p>This is explained more in #2. </p><p></p><p>Not sure what is wrong with this - you are in full control and it is very convenient form of support - you almost certainly would not be offered this level of help unless you were rather "big guy" - it is expensive for UPS to do so. </p><p></p><p>Most IT companies including the one I work for do this all the time - it is much cheaper and easier to do then sending an actual technician to your place. </p><p></p><p>There are no privacy concerns I can think of - I doubt UPS remote help software would have a virus in it or some back door etc. or installed a root kit on your pc etc. Windows also has some build in remote help capability already.</p></blockquote><p></p>
[QUOTE="Tom Kitta, post: 39166, member: 44"] The orange stuff is a little snippet to support remote help by IT guys. It is common stuff - you use UPS software but run into problem - you cannot resolve the issue easily via phone so tech logs on to your PC remotely (with your permission) and tries to resolve the issue - this may be due to UPS software or some other software you are using. This is explained more in #2. Not sure what is wrong with this - you are in full control and it is very convenient form of support - you almost certainly would not be offered this level of help unless you were rather "big guy" - it is expensive for UPS to do so. Most IT companies including the one I work for do this all the time - it is much cheaper and easier to do then sending an actual technician to your place. There are no privacy concerns I can think of - I doubt UPS remote help software would have a virus in it or some back door etc. or installed a root kit on your pc etc. Windows also has some build in remote help capability already. [/QUOTE]
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