My experience with Richelieu has been probably the worst of any hardware company in my entire life, in any city, in any country. They have these bizarre policies where they won't do retail business, yet let you sign up as a business even if you don't have a business, then require a City of Calgary Business ID (BID) number to shop with them. That BID is then linked to your residential property record for tax purposes. Lots of risk here as you could find your property classified as a commercial business, and trigger some investigation WRT Home Occupancy Permits—which then have insurance pitfalls. They are the only company in Calgary that does this, they have no idea the implications of their own policies, and they are shooting themselves in the foot. They supply most of the hardware to big box stores, so likely don't care, nor do they understand.
Their website is horrible. When I needed several hundred spring clasps I gave up and ordered from a company in England because they were easier to deal with. I had no desire to register a BID with Richelieu. Complete nonsense.
I've thought many times of making a Richelieu Voodoo Doll and sticking brass nails into it, but with nails ordered from somewhere else as Richelieu probably has a policy against selling nails. And hinges. And clasps. And doorknobs. And....
If there is a HTML tag for [/RANT] it should be inserted here I guess.
