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CA-BC New Busy Bee Website

British Columbia
Type
Machine
whydontu

whydontu

I Tried, It Broke
Premium Member
Looks like Busy Bee has changed their website, and maybe not for the better. I’ m looking for a manual for a BB B096 milling machine. So, like I’ve done dozens of times in the past, I go to the BB website and scroll to the bottom of the page to click on the <Product Manuals> link.

Not there. The link no longer exists. But being the diligent researcher I am, I start randomly poking at links. No luck. Gritting my teeth, I click on the Chat box. They’ve implemented an AI link, or so they say. And from there I found the Manuals link.

Not impressed. I doubt even the best AI implementation possible will help their customer service.

IMG_7447.webp
 
whydontu said:
Looks like Busy Bee has changed their website, and maybe not for the better. I’ m looking for a manual for a BB B096 milling machine. So, like I’ve done dozens of times in the past, I go to the BB website and scroll to the bottom of the page to click on the <Product Manuals> link.

Not there. The link no longer exists. But being the diligent researcher I am, I start randomly poking at links. No luck. Gritting my teeth, I click on the Chat box. They’ve implemented an AI link, or so they say. And from there I found the Manuals link.

Not impressed. I doubt even the best AI implementation possible will help their customer service.

View attachment 51135
Click to expand...
perhaps one more reason to avoid them in future.

I just tried a couple of bookmarks I had to existing manuals and they are now dead links.

when a company starts to engage in such cost cutting measures it means things are not looking rosy on the financial front

1724895209762.webp
 
busybeetools.com

Manuals

Looking for a manual? Download a pdf copy by choosing from the model numbers listed below. Can’t find the manual you are looking for? Contact our Customer Service department & we will send you an electronic copy. ITEM NUMBER DESCRIPTION 10326 RIKON 14IN. DELUXE BANDSAW 1.75HP 13926 RIKON SMART...
busybeetools.com busybeetools.com
 
You aren't wrong in the fact their service has gone from bad to worse! I don't even shop there anymore except for minor items like abrasive paper or cutting oil, everything else is junk! And no disrespect to those that do, their machines are great for the hobbyist but things like Endmills and other commodity tooling are just what they are, cheap offshore stuff.
 
YYCHM said:
busybeetools.com

Manuals

Looking for a manual? Download a pdf copy by choosing from the model numbers listed below. Can’t find the manual you are looking for? Contact our Customer Service department & we will send you an electronic copy. ITEM NUMBER DESCRIPTION 10326 RIKON 14IN. DELUXE BANDSAW 1.75HP 13926 RIKON SMART...
busybeetools.com busybeetools.com
Click to expand...
How did I miss that, or did they just fix it?
 
whydontu said:
How did I miss that, or did they just fix it?
Click to expand...

They moved their hosting all over to shopify so while bookmarks and links to old resources are broken the assets are not gone. They're also apparently now easier to find if you know to look for new menu item

But talk about burying the lede, the product manuals link is the very last item on the busybee webpage. IMO it should be on the top menu bar
 
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