I meant to make this post last week but the emotors post gave me a nudge.
I have bought Mitutoyo stuff from ITM four times in the past, shipping has always been free and taken a week, place the order and week later enjoy your to....eh tool, perfect.
Beginning of February I order some adjustable parallels and even though they were shown as in stock it was over a week before they shipped, oh well. When they arrive first thing I notice is "Made in America ", next thing is on the pouch they have printed a strong warning to not over tighten the screws. I unwrap the smallest one, insert the allen key and spent a few minutes tickling it loose, same with the next 2. When I unwrap the last one, one glance at one of the screws and you could see there was absolutely nothing left in the head that would grab. Turn it over and the screw are protruding out the back.
So within an hour of receiving them I have emailed photos and reported that the one parallel is defective. Nothing. And on it went, if you wanted anything you had to call often multiple times . Finally it goes back on my dime, a few more months before they go to accounting to see if my shipping cost can be reimbursed. They send me a form for the calibration lab, they have to look at the screw. Then it's of to the Mitutoyo calibration lab. More months. Finally after months of serious scrutiny and precision calibration it is confirmed that the screw is indeed fuckered. So finally in July I finally get my replacement set. It not the original, the Mitutoyo logo was pretty poor on that set. I haven't looked at them any more than to make sure the screws are OK but maybe I'll take a look tomorrow. The first set did feel crunchy which is disappointing for Mitutoyo. I didn't get any follow up phone call asking how my experience was.
Now I realize I only buy a couple of hundred dollars worth of stuff from them each year, and everyone was polite but their customer support was just unbelievably abysmal.
I have bought Mitutoyo stuff from ITM four times in the past, shipping has always been free and taken a week, place the order and week later enjoy your to....eh tool, perfect.
Beginning of February I order some adjustable parallels and even though they were shown as in stock it was over a week before they shipped, oh well. When they arrive first thing I notice is "Made in America ", next thing is on the pouch they have printed a strong warning to not over tighten the screws. I unwrap the smallest one, insert the allen key and spent a few minutes tickling it loose, same with the next 2. When I unwrap the last one, one glance at one of the screws and you could see there was absolutely nothing left in the head that would grab. Turn it over and the screw are protruding out the back.
So within an hour of receiving them I have emailed photos and reported that the one parallel is defective. Nothing. And on it went, if you wanted anything you had to call often multiple times . Finally it goes back on my dime, a few more months before they go to accounting to see if my shipping cost can be reimbursed. They send me a form for the calibration lab, they have to look at the screw. Then it's of to the Mitutoyo calibration lab. More months. Finally after months of serious scrutiny and precision calibration it is confirmed that the screw is indeed fuckered. So finally in July I finally get my replacement set. It not the original, the Mitutoyo logo was pretty poor on that set. I haven't looked at them any more than to make sure the screws are OK but maybe I'll take a look tomorrow. The first set did feel crunchy which is disappointing for Mitutoyo. I didn't get any follow up phone call asking how my experience was.
Now I realize I only buy a couple of hundred dollars worth of stuff from them each year, and everyone was polite but their customer support was just unbelievably abysmal.
