Just thought I would give an update on my cell phone journey.
I tried a few a couple of phone calls to Rogers, ( 2hours of my life I’ll never get back). One that had no clue what they were doing and another that just kept reading the offers from the website. Then I went to the store. The girl there was friendly and very helpful, but also couldn’t help. I told her what the offer from Virgin was, (from a local Mobile Shop). 2 lines, 30Gb, talk and text Can for the wife and my line would also have calling to the US. ($75). She even showed me the offers available on here computer, and there was nothing even close. Roger’s is notoriously expensive.
So off I go to the Mobile shop, paid their $120 admin fee, and switch to Virgin (even though I hate Bell). Had the service 2 days, noticed that in the area of my house, I couldn’t get better than 1-2 bars 3G. Next to useless.
3rd day arrives, and I get an email from the Roger’s, with a Win Back offer. 2 lines 60Gb, talk and text in Can for $34 each line. A good offer, but not worth the hassle of going through the switching back and fees, so I ignored it.
Fast forward 4 hours, I’m in my shop and suddenly get a call from the Win Back team. A fairly quick 1/2hr show with many apologies because of my long loyalty. Sum up of the final offer. 2 phones. 60Gb data, Talk, text AND roaming in Can/US/Mex $35 each. They would also wave their fees and reimburse the switching admin fees that I paid Virgin.
Well I couldn’t say no. 2 days later the new Sims arrived, I called the guy back and he did all the switching. Now I’m back up to 2 bars 5G in my house area. Not great, but usable.
Moral of the story, they can always do better, you just need to force their hand.