skippyelwell
Super User
I bought a VFD from Automationdirect last Sept., the tech guys answered all my questions and I got it going.
It has been working flawlessly until I shut the power off at the breakers for some maintenance, when I powered it up again I couldn't get it to work.
I went through all the reset procedures while communicating via email with the techs, still couldn't get it going.
I received my return authorization from them and sent it off yesterday, this morning they sent me a paid invoice for a new VFD unit.
They have no proof that there is anything wrong with the unit and no way of knowing knowing that I just sent it back to them but they have already shipped the new unit to me.
Knock me over with a feather.
Amazon could learn some lessons from these guys.
It has been working flawlessly until I shut the power off at the breakers for some maintenance, when I powered it up again I couldn't get it to work.
I went through all the reset procedures while communicating via email with the techs, still couldn't get it going.
I received my return authorization from them and sent it off yesterday, this morning they sent me a paid invoice for a new VFD unit.
They have no proof that there is anything wrong with the unit and no way of knowing knowing that I just sent it back to them but they have already shipped the new unit to me.
Knock me over with a feather.
Amazon could learn some lessons from these guys.
