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In the meantime, does anyone have the direct contacts of the management at PM and would be willing to share? I’ll give tech support until the end of the week to respond but I’m thinking if I make direct contacts with the management they might help push things(?)

Thank you all for the feedback. I did express my concerns about the approach they were taking after understanding from Charlie at tech support that they are just planning to take a skim cut on the dovetail in question to make sure it’s flat. My response to that was exactly as you all suggested...

Latest from PM is that they’ll send a label for me to ship the saddle only and they will fix it and send it back? Do you guys think this is a good idea?

Any one know where I can get a decent optical autocollimator with .2arc second resolution? Hoping to spend 1K or so….not many options on eBay

Me too, that would be preferable for sure, I learned a lot trying to troubleshoot this issue but I certainly want to use the machine instead of working on fixing it

I suspect something went wrong with the casting, so when the saddle was machined /ground against whatever jig they use at the factory, it went out of tolerance and they tried to manually correct it but didn’t do a good job inspecting it. PM tech support told me the flat that’s ground in the...

Quick update: after a couple of phone and email conversations explaining the findings to PM, they asked me to take a video so they can show it to technicians at the factory. According to the latest communication, they are waiting for feedback from the factory to see if they’ll send me a new...

Apologies for the delay in getting back to this thread as I’ve been travelling for work. I traced the source of my troubles to what appears to be a combination of an improperly ground saddle casting and a bowed/improperly finished gib. Before making any changes to anything I measured the...

Im in Burlington Ontario

I understand what you mean, a lower spot in the middle of the dovetail will cause the cross slide to be wedged on one end but loose on the other explaining the behaviour. I’m going to improvise a rig similar to what @Mcgyver suggested first since that doesn’t require the mill to fabricate and...